Service Desk Analyst

IT · CDMX, México
Department IT
Employment Type PAYCLIP MEXICO
Minimum Experience Mid-level

Who we are?

Payclip is changing the way payments work in Mexico! We are empowering people to exchange value directly from a mobile device. Clip enables anyone to accept card payments, at any time, and anywhere by turning your smartphone or tablet into a card terminal. We're a well-funded quickly growing FinTech startup. We are the leaders in our market and are accelerating to extend our lead and move into new markets.

The Role:

We are looking for a Service Desk Analyst to be part of this amazing and fast – growing fintech. This candidate will be part of this amazing fintech and the team responsible to respond, investigate and resolve user questions and system problems. It provides fast and efficient technical assistance to minimize business interruption due to problems with the systems. Coordinates the escalation of technical problems to other Product & Technology areas when necessary. It is responsible for installing and configuring requested software, managing company emails, generating access to applications, complying with established problem-solving times. S/he should thrive in a culture of decisions based on analytics, be able to step-back and communicate both the strategic and immediate implications on priorities. This candidate must have strong written and verbal communications skills in both English and Spanish and be willing to continue learning and loving technology.

What will I be doing?

    1. Provides end-user support remotely for computer, system, device, access and problem applications.
    2. Identifies, researches and resolves the most complex technical problems remotely and ensures correct operation of personal computer, if is not possible remote, must forward to Front Office Agent.
    3. Works on tickets and escalates to different support areas, depending on the requirements received.
    4. Responds to telephone, email and online requests for technical support.
    5. Documents, tracks, and monitors the problem using applicable systems and tools.
    6. Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty.
    7. Performs ongoing activities to maintain and enhance overall system performance.
    8. May perform system setups for new hires.
    9. May train, coach, or assist less experienced team members.
    10. Works independently within established procedures associated with the specific job function.

    Ideal Candidate

    1.  Bachelor degree in related fields.
    2.  Experience Services desk (Windows & Mac)
    3. Remote support (teamviewer)Ticket software such as service now.
    4. Client oriented.
    5. Conversational English

    In Clip, we are committed to a diverse and inclusive workplace. Clip does not discriminate under any basis of origin, gender, gender identity, sexual orientation, race, disability, age or other legal status. Clip is an equal opportunity employer.

    We promote access to the same opportunities in a safe and respectful space, free of discrimination and harassment.

    Diversity, equity and inclusion have been part of Clip since its foundation and are a key part of our essence. Together we make the extraordinary happen!

    If you are unstoppable, creative and have the skills we need, we want to hear from you!

    Thank You

    Your application was submitted successfully.

    • Location
      CDMX, México
    • Department
    • Employment Type
    • Minimum Experience